Parents / FAQs
Parents FAQs: Quick Guide
Experience a FREE 1-hour settling-in session where you and your child meet the key worker. Flexibility is key; use the session as you prefer but gently introduce separation.
Your child’s key worker provides detailed feedback in a book, covering meals, naps, activities, learning, and settling. Verbal feedback and manager support are readily available.
Set up a convenient payment agreement with managers, paying in advance monthly or weekly (upon registration agreement). No cash payments; bank transfer or card payments accepted.
In case of illness, we administer Calpol with consent. Emergency contacts are used if parents cannot be reached. Exclusion policy for certain illnesses applies, and payment is still required for absent days.
Engage in termly parents’ evenings for comprehensive discussions with your child’s key worker. Open-door policy for ongoing chats about your child’s progress and concerns.
We operate from 7 am to 7 pm, Monday to Friday, 51 weeks a year, with Early Start and Late Finish options available at an extra cost.
We understand varied work schedules. Inform us by Thursday of the prior week for weekly childcare needs. Options include paying for a full-time space or paying for the used sessions based on availability.
42 Mawney Road
Telephone : 01708912584 / 07415336854
110 Dock Road
Tel: 01375843155 / 07735190901